Support routing
Send every ticket to the right team.
Explore the example ↗Agent tool selection
Choose the right tool for the next step.
Explore the example ↗RAG relevance
Score context before it reaches your model.
Open in playground ↗Response check
Check an answer before you send it.
Open in playground ↗More patterns to explore
Lead routing
Use Choice to assign a lead to a segment using business size, requirements, and region. Avoid including unnecessary personal information. Let explicit business rules determine eligibility before asking a model to classify the remaining cases.
Continue or stop an agent
Use Yes / No to check a narrowly defined completion condition. Pair the model decision with hard limits on tool calls, elapsed time, and spend. A probabilistic answer should never be the only control on an agent’s execution.
For request formats and server-side integration, see the Jev API guide.